Questions that people have asked us

Hello All,

We thought we would share some questions that have been rolling into Tahoe Web Service with you. We also noticed that it is has been some time since we last did a blog (we have been very busy), so what a perfect way to start.

We have several things lined up for this blog and we promise we will try to do this once a week. We hope you enjoy the questions that have been asked.

Technical Support:
how strong is your technical support division?

Our tech support division is very strong.. We pride ourselves on being able to help our clients at all times.

What do they provide?

We provide full support. We take calls that last a few seconds and we take the calls that can last over a hour. We never limit our clients when it comes to support.

When are they available?

We are always around M-F 8:00am to 5:00pm pacific standard time. After hours we offer a service that will find should you call in. Not to mention all of our clients know how to reach us via cell phones, email or home phone numbers

Does tech support cost extra?

NEVER would we charge for support. What kind of company would do that? We offer the product and if you need help using our product! Well we feel that you pay for the hosting and should NEVER have to pay for support.

Storage:
 Yes you can build up to 1000 pages of content
 Yes you can hold up to 500 photos on your website
 Yes we offer room for your site our business to grow.

Domains:

 

Will Tahoe Web Service register your Domain name?

Yes we will register the domain for you. We will do this under our name Tahoe Web Service (this saves you the charge of private registration).  You have total control over your domain. If you choose to have the DNS pointed to another host! Just call us with the name servers and we will be happy to change the DNS for you at no charge

How long will it take?

It takes about 10 min.

 Is there any extra cost to you?

There is no extra cost. You just pay for the domain name $8.95 per year.

 

Design:

Do have a builder that I can manage easily?

Yes we do. Our interface is very easy to use. We offer hundreds of templates (more on the way). Stock photo images, banner programs, etc.

What type of computer background do you need to design your site?

The great thing about our interface is as follows. We have expert web designers building amazing websites and we have clients that have never built a site that are cranking out amazing sites as well. We have hundreds of help pages listed as well as tech support. Once you get in and start to play around with our interface you can have your website up and running in minutes.

Do you have internal control over content and updates?

Yes you do.

Email:
How many email aliases comes with your package?

You can have up to 30 emails.

Will they have your domain name in them for a more professional appearance?

They sure will.

What is the cost to add extra emails?

No extra cost what so ever

 

 Are there any additional costs?

No your 30 emails come with your hosting package.

Cost:

What are the costs involved?

 

 

$20.00 a month for hosting. Unless you would like us to build the site for you you will be charged for hosting as well as a build fee. This build fee will always remain in your budget.

What are the initial setup fees and what do you get exactly?

The initial setup fee is your hosting and domain name.

What are the monthly maintenance fees are what do they cover?

We do not charge you a monthly maintenance fee what so ever.

 
Are there any additional charges?

Nope

Contract:
Am I locked into a contract?

No. We do not use contracts with our clients. You can come and go as you please.

May I cancel at anytime?

You sure can.

Are there any penalty fees for switching or closing my account?

No.

What happens to my content?

When you cancel your account your content is gone. We also tell our clients to copy everything on the website or copy the code.. This way you do not lose anything.

Value:

What makes Tahoe Web Service better than their competition?

Simple. We offer a top of the line shopping cart system that we include in your hosting service. If you think about things were else are you going to get a shopping cart that will hold 2500 items for $20.00 a month? The cart is in your service even if you choose not to use it. We offer full tech support, the type of support that when you call in you speak directly to us.

Who owns Tahoe Web Service? Is it a public company or Private company? Can I contact the owner? How many people work at Tahoe Web Service? Can I work for Tahoe Web Service.

Tahoe Web Service is owned by Len Cavanaugh and is a private held company.  Of course you can always contact him as he has an open door policy. Try calling or sending him an email Len@tahoewebservice.com . As for the people working at Tahoe Web Service.. Right now 5 people are working non stop at Tahoe Web Service. Not to mention our partners that help us. We like to keep things small, this way we have a personal relationship with clients. In other words you will never be a account number with us, we have clients that call just to call and say HI (we really enjoy that). Of course you can work for Tahoe Web Service, anytime we have a postion open we post an add over at www.craigslist.com or we post something on our blog or website. As for right now we are really not looking for people as we have everything covered the more we expand we will start looking again.

Does Tahoe Web Service offer a referral program?

We sure do! Send us a client and let us know and we will give you a free month of service.

Kathy C.